Policies and Guarantees

1. Appointment & Cancellations

If you need to cancel or reschedule your appointment, please notify us 24 hours in advance. There is no cancellation fee for individual appointments, but we do ask that you call us and let us know if you’re unable to make it to your appointment.

2. Late Arrival/No-Show

If you’re running late, please call the salon at 657.291.9999 to let us know. If you’re more than 10 minutes late without notifying us, we will try our best to accommodate you based on current availability, but your appointment may be considered a walk-in. If you do not show up for your appointment and fail to notify us, the appointment will be considered a no-show.

3. Multiple No-Shows

If you have more than 3 consecutive no-shows on your profile, we will require a non-refundable/non-transferable deposit of $50 to book future appointments. The deposit will go towards your service. If you cancel your appointment without giving 24-hour notice, the deposit will be forfeited.

4. Guarantees

• Regular Polish Guarantee: There is no guarantee for regular polish. If you prefer a longer-lasting finish, we recommend Shellac Polish, which comes with a 1-week guarantee against chipping and smudging.
• Gel Polish Fixes Guarantee: We offer a 7-day guarantee for gel polish chipping, lifting, or breakage due to the application process. This guarantee does not cover damage from excessive force (e.g., cracked nails from blunt force) or self-inflicted damage (e.g., biting or filing nails at home).
• Enhance Nail Guarantee: We offer a 7-day guarantee for Enhance Nails for breakage caused by thin layers of product or technical issues during the application. This guarantee does not cover damage from impact (e.g., nails cracked due to blunt force) or damage caused by the customer (e.g., biting nails or filing at home).
• Refill Nails: Refill nails are not covered by warranty if they break, as they are based on the previous set of nails. If your nails have any issues after the service, please contact us within 7 days for a free fix. If you are unable to come within the 7-day period, please notify us as soon as possible so we can reschedule your appointment. After 7 days, any fixes requested will incur a charge.

5. Polish Color Change Policy

Our nail tech can provide advice on color choices, but the final decision must be approved by you before application. Once more than 5 fingers are completed, the color cannot be changed. If you wish to change the color after application, an additional charge for color change will apply based on the time needed to rework it.

6. Health Concerns

Please inform us of any allergies or health conditions that may affect your treatment. Your safety and comfort are our top priority.

7. Refunds & Returns

Due to the nature of our services, we do not offer refunds. If you are unsatisfied with your service, please let us know within 48 hours, and we will work to resolve the issue.

8. Foot Health

For pedicures, we suggest consulting with a healthcare provider if you have foot conditions such as fungus, ingrown nails, or any other medical concerns.

9. Valuables

We are not responsible for lost, stolen, or damaged personal items during services. Please keep your valuables with you and check your belongings before leaving.